Our services

Audit

• Analysis: identifying weak points in service management processes.
• Proposal: document and cost the areas for improvement.
• Control: putting in place the relevant indicators to ensure real-time traceability of anomalies.

Project

• Piloting: supporting you from conception to completion, with rigour, innovation and a focus on added value for your users.
• Development: deploying new technologies and best practices for modern, high-performance services.
• Maintenance: incorporate evaluation phases to adjust services after delivery.

Tierce Maintenance Applicative (TMA)

• Continuous development: minimising unforeseen expenditure (urgent fixes, critical failures) through proactive management.
• Operational: ensuring the daily handling of incidents and service requests.
• Managing upgrades: keeping your platforms up to date.

Integration

• Production go-live: supporting our customers from scoping through to deployment of the chosen ITSM/ESM solution.
• Repository integration: migrate existing repositories into the chosen ITSM/ESM solution (Employees, Entities, Locations, CMDB, Service Catalogues, etc.).
• Interfacing with third-party tools: integrating the chosen ITSM/ESM solution into the existing application environment via APIs, to reduce manual actions.

Support

• Assistance: being there for our customers with any questions relating to the use of tools and applications.
• Training: empowering our customers' teams.
• Advising: providing our expertise to optimise our customers' IT strategies and improve their digital performance.